Privacy Policy

 

At Corvani, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, place an order, contact us or otherwise interact with us.

This Privacy Policy applies in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1. Who We Are

The controller responsible for processing your personal data is:

Corvani
Legal entity: [FULL LEGAL COMPANY NAME]
Registered address: [FULL BUSINESS ADDRESS]
Registration number: [COMPANY REGISTRATION NUMBER, IF APPLICABLE]
Email: info@corvani.fr

If you have questions about this Privacy Policy or how we process your personal data, please contact us using the email address above.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and contact information

This may include your:

• Full name;

• Billing address;

• Delivery address;

• Email address; and

• Telephone number.

Account information

If customer accounts are available on our website, we may process information associated with your account, such as your login credentials and account preferences.

Passwords are handled through the systems used to operate our website and should not be accessible to us in plain text.

Order and transaction information

This may include:

• Products ordered;

• Order number;

• Order history;

• Delivery information;

• Returns and refunds; and

• Transaction and payment-related information.

Payments may be processed by third-party payment providers. We generally do not receive or store complete payment-card details where payment information is processed directly by those providers.

Technical information

When you use our website, we may automatically collect certain technical information, including:

• IP address;

• Browser and device information;

• Operating system;

• Website usage information;

• Cookie identifiers; and

• Similar technical information.

Communications

When you contact us, we may process the information contained in your communication, including customer-service enquiries, complaints, return requests and other correspondence.

3. How We Collect Personal Data

We may collect personal data:

• Directly from you when you place an order, create an account, contact us or provide information through our website;

• Automatically when you use our website, including through cookies and similar technologies; and

• From service providers involved in operating our website, processing payments, fulfilling orders, delivering products, preventing fraud or providing other services to us.

4. Why We Process Your Personal Data

We process personal data only where we have an appropriate legal basis.

Processing and fulfilling orders

We process your personal data to:

• Accept and administer your order;

• Process transactions;

• Arrange delivery;

• Process returns and refunds;

• Send order and shipping communications; and

• Provide customer support relating to your purchase.

Legal basis: performance of a contract or taking steps at your request before entering into a contract.

Customer service

We process information you provide when contacting us so that we can answer questions, resolve complaints and provide support.

Legal basis: performance of a contract and/or our legitimate interests in providing effective customer service.

Legal and regulatory obligations

We may process and retain information where necessary to comply with tax, accounting, consumer-protection and other applicable legal requirements.

Legal basis: compliance with a legal obligation.

Fraud prevention and website security

We may process information to detect and prevent fraud, misuse, security incidents and other unlawful activities and to protect our website, customers and business.

Legal basis: our legitimate interests in protecting our business and users, and, where applicable, compliance with legal obligations.

Website improvement and analytics

Where permitted, we may use information about how visitors interact with our website to understand website performance and improve our services.

Where analytics involve non-essential cookies or similar technologies requiring consent, we will obtain your consent before using them.

Legal basis: consent where required and, where legally permitted, our legitimate interests.

Marketing

Where required by law, we will send electronic marketing communications only where we have obtained the necessary consent.

You can withdraw your consent or unsubscribe from marketing communications at any time.

Legal basis: consent, or another lawful basis where specifically permitted under applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. How We Share Personal Data

We may share personal data with service providers where necessary to operate our business and provide our services, including:

• E-commerce and website hosting providers;

• Payment processors;

• Shipping and logistics providers;

• Suppliers and fulfilment partners;

• IT and cloud-service providers;

• Customer-service providers;

• Analytics providers, where permitted;

• Fraud-prevention and security providers; and

• Professional advisers such as accountants, lawyers and insurers.

Where our online store is operated using Shopify, relevant personal data may be processed by Shopify and its service providers to provide the e-commerce platform and related services.

Payment information may also be processed by the payment provider selected during checkout.

We may additionally disclose personal data where required by law, a court order or a competent public authority, or where reasonably necessary to establish, exercise or defend legal claims.

We do not sell your personal data.

6. Suppliers and Order Fulfilment

Where products are shipped or fulfilled by a third-party supplier or logistics partner, we may provide that party with the personal data reasonably necessary to fulfil and deliver your order.

This may include your:

• Name;

• Delivery address;

• Telephone number;

• Email address where required for delivery; and

• Relevant order information.

These parties should receive only the information reasonably necessary to perform their role.

7. International Data Transfers

Some of our service providers, suppliers or other recipients may process personal data outside the European Economic Area ("EEA").

Where personal data is transferred outside the EEA, we will take appropriate measures as required by applicable data protection law.

Depending on the destination and recipient, these measures may include:

• A European Commission adequacy decision;

• European Commission Standard Contractual Clauses ("SCCs"); or

• Another legally recognised transfer mechanism.

Where required, additional safeguards will be implemented to provide an appropriate level of protection for personal data.

You may contact us at info@corvani.fr if you would like further information about the safeguards applicable to international transfers of your personal data.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for our website to function and may be used without consent where permitted by law.

Other cookies, such as certain analytics, advertising or personalisation cookies, will only be placed or accessed after obtaining your consent where required by applicable law.

When you first visit our website, you may be presented with a cookie consent tool that allows you to accept or reject relevant categories of non-essential cookies.

You can withdraw or modify your consent through our cookie settings where available.

For more detailed information about the cookies and similar technologies used on our website, their purposes, providers and retention periods, please see our Cookie Policy and/or cookie settings.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy applicable legal, accounting, tax and reporting requirements.

Different categories of personal data may therefore be retained for different periods.

When personal data is no longer required, we will delete or anonymise it unless continued retention is required or permitted by law.

10. Data Security

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

However, no internet-based service can guarantee absolute security.

11. Your Rights

Subject to the conditions and exceptions provided by applicable law, you may have the right to:

• Access the personal data we hold about you;

• Rectify inaccurate or incomplete personal data;

• Request deletion of your personal data;

• Restrict processing of your personal data;

• Object to certain processing based on legitimate interests;

• Data portability, where applicable;

• Withdraw consent at any time where processing is based on consent; and

• Object to direct marketing at any time.

You also have the right not to be subject to certain decisions based solely on automated processing, including profiling, where such decisions produce legal effects or similarly significantly affect you, subject to the conditions provided by applicable law.

To exercise your rights, contact:

info@corvani.fr

We may request reasonable information to verify your identity before processing a request.

We will respond within the timeframe required by applicable data protection law.

12. Marketing Communications

If you have consented to receive marketing communications from us, you may unsubscribe at any time by:

• Using the unsubscribe link contained in a marketing email; or

• Contacting us at info@corvani.fr.

We may continue to send non-marketing communications that are necessary in connection with your orders, transactions, customer-service requests or our legal obligations.

13. Children's Privacy

Our website and products are not intended for children, and we do not knowingly collect personal data from children in circumstances where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal data to us improperly, please contact us at info@corvani.fr.

14. Complaints

If you have concerns about how we process your personal data, please contact us first at:

info@corvani.fr

You also have the right to lodge a complaint with the competent data protection supervisory authority, in particular in the EU Member State of your habitual residence, place of work or place of the alleged infringement.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing them with personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

When we update this Privacy Policy, we will publish the revised version on our website and update the "Last updated" date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

17. Contact Us

For questions about this Privacy Policy, our processing of your personal data or the exercise of your privacy rights, please contact:

Corvani
Email: info@corvani.fr