Politique d’expédition
Shipping & Payment Policy
At CORVANI, we are committed to delivering your order as quickly and reliably as possible.
This Shipping & Payment Policy explains our shipping destinations, processing times, delivery times, shipping costs, tracking procedures and available payment methods.
We currently sell and deliver exclusively to consumers in France.
1. Free Shipping Throughout France
We offer Free Standard Shipping on all eligible orders delivered within France.
There is no minimum order value required for standard shipping and we do not charge additional handling or processing fees.
The total amount payable for your order, including applicable VAT and any other mandatory charges payable to CORVANI, will be clearly displayed before you complete your purchase.
You will not be required to pay additional customs duties or import charges upon delivery.
2. Shipping Destinations
We currently ship exclusively to eligible residential and commercial addresses within France.
At this time, we do not ship to:
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Addresses outside our supported delivery area in France;
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PO boxes or poste restante addresses;
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Parcel forwarding services; or
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Third-party freight-forwarding or logistics addresses.
If we are unable to deliver to the address provided with your order, we will contact you and, where necessary, cancel and refund the affected order.
3. Order Processing
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Our order cut-off time is 5:00 PM French local time. Orders placed after this time will begin processing on the following business day.
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where tracking is available.
4. Delivery Time
Our standard total delivery timeframe is generally:
5–11 business days
This consists of:
Processing time: 1–3 business days
Transit/delivery time: approximately 4–8 business days
The applicable delivery timeframe will be communicated to you before or during the ordering process.
Our products may be dispatched directly from international fulfilment partners. As a result, your parcel may have an international origin.
We work with international and local logistics partners to deliver orders to customers in France.
In exceptional circumstances outside our reasonable control, such as significant carrier disruption, severe weather, customs inspections or other major logistical disruptions, delivery may be delayed. If we become aware of a significant delay affecting your order, we will provide you with relevant information where reasonably possible.
Your statutory rights in the event of delayed or non-delivery remain unaffected.
5. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and, where available, a link to the carrier's tracking service.
Please allow approximately 24–48 hours after dispatch for tracking information to become active or update in the carrier's system.
You may also check your order status through our Order Tracking page.
If you have questions about the status of your shipment, please contact us at:
6. Customs, Duties and VAT
Some orders may be dispatched from fulfilment centres located outside the European Union.
Although your parcel may therefore indicate an international origin, CORVANI is responsible for the applicable customs duties, import VAT and customs-clearance charges associated with delivery to you, where applicable under our shipping arrangement.
The price shown to you at checkout is the amount you pay to CORVANI for your order.
You should not be required to pay additional customs duties, import VAT or clearance charges upon delivery.
If a carrier or other party unexpectedly requests payment of customs duties, import VAT or clearance fees in connection with your CORVANI order, please do not make payment before contacting us at:
We will investigate the matter and provide further instructions.
7. Delayed or Missing Orders
If your order has not arrived within the delivery timeframe communicated to you, please contact us at:
Please include your order number so that we can investigate the shipment with the relevant carrier or fulfilment partner.
We will aim to provide you with an update as quickly as reasonably possible.
Nothing in this section limits your statutory rights concerning delayed or non-delivery.
8. Damaged Products
If a Product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the damage;
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A photograph of the damaged Product; and
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Where reasonably possible, a photograph of the packaging.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include replacement or refund.
If a return is necessary because a Product arrived damaged or is otherwise non-conforming, you will not be charged the necessary return shipping costs.
For additional information, please see our Return & Refund Policy.
9. Incorrect Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
Please check your address carefully before submitting your order.
If you discover an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the address where the order has not yet been processed or dispatched.
Once an order has been dispatched, we cannot guarantee that the carrier will be able to change or redirect the delivery address.
This provision does not affect your statutory rights where a delivery problem is caused by us or a service provider acting on our behalf.
10. Payment
All available payment methods are displayed during checkout.
Depending on availability and eligibility, payment methods may include:
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Visa;
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Mastercard;
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American Express;
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Cartes Bancaires;
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Apple Pay;
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Shop Pay;
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Other payment methods made available through our checkout.
Only payment methods actually available to you will be displayed during checkout.
Payment methods may vary depending on your device, eligibility and the payment services available at the time of purchase.
11. Payment Security
Payments may be securely processed by third-party payment service providers.
CORVANI does not generally receive or store your complete card details when those details are processed directly by our payment providers.
Payment transactions may be subject to security measures such as authentication, fraud prevention and 3D Secure, where applicable.
Your use of an individual payment method may also be subject to the terms and conditions of the relevant payment provider.
12. Payment Confirmation
Your order will only be processed after the required payment has been successfully authorised or otherwise confirmed in accordance with the selected payment method.
If a payment is declined or cannot be completed, your order may not be processed.
If you believe you have been charged incorrectly or have experienced a payment issue, please contact us at:
13. Refunds
Approved refunds will generally be issued using the original payment method, unless another method is required or expressly agreed.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
For complete information regarding cancellations, returns and refunds, please see our Return & Refund Policy.
14. Contact Us
For questions concerning shipping, tracking, delivery or payments, please contact:
CORVANI
Email: info@corvani.fr
We will be happy to assist you.
This Shipping & Payment Policy should be read together with our Terms & Conditions, Return & Refund Policy and Privacy Policy.