Return & Refund Policy

We want you to be satisfied with your purchase. Please read our Return & Refund Policy below for information about returns, refunds, damaged or incorrect items, and order cancellations.

1. Returns

You may return eligible products within 30 days from the date you receive your order.

To request a return, please contact our customer service team at info@corvani.fr before sending the product back. We will provide you with the appropriate return instructions and return address.

To help us process your return efficiently, please provide your order number and, where applicable, the tracking information for your return shipment.

Unless the product is faulty, damaged, incorrect, or otherwise non-conforming, the customer is responsible for the direct cost of returning the product.

Products should be returned in their original condition and, where reasonably possible, in their original packaging. You may inspect the product as you would normally be permitted to do in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

This 30-day return policy does not affect any statutory rights you may have under applicable consumer law.

2. Refunds

Once we have received and processed your return, we will notify you by email.

If your return is approved, your refund will be issued to the original payment method, subject to applicable consumer law.

Where you exercise a statutory right of withdrawal, any refund due will be processed within the period required by applicable law. We may be entitled to withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Where required by applicable law, the original standard delivery costs will also be reimbursed. Any additional costs resulting from your choice of a delivery method more expensive than our standard delivery option do not have to be refunded.

3. Faulty, Damaged or Defective Products

If you receive a product that is faulty, damaged, defective, or otherwise does not conform to your order, please contact our customer service team as soon as reasonably possible at info@corvani.fr.

Please provide:

• Your order number;

• The name of the affected product;

• A description of the problem; and

• Photographs or other evidence that can reasonably help us assess the issue.

If your parcel appears to have been damaged during delivery, we recommend contacting us within 7 days of delivery and providing photographs of the parcel and product. Reporting damage within 7 days helps us investigate the issue with the carrier. Failure to report damage within 7 days does not affect any statutory rights you may have under applicable consumer law.

Where a product is faulty, damaged, incorrect, or otherwise non-conforming and you are entitled to a remedy under applicable law, you will not be charged the necessary return shipping costs.

Depending on the circumstances and your rights under applicable law, an appropriate remedy may include repair, replacement, a price reduction, or a refund.

Nothing in this policy limits or excludes your statutory rights regarding faulty or non-conforming goods.

4. Incorrect Items

If you receive an item different from the one you ordered, please contact us at info@corvani.fr as soon as possible.

Please provide:

• Your order number;

• The name of the item you ordered;

• The name of the item you received; and

• A photograph of the item you received.

Product appearance
Our products are made by several partner factories, so small differences in colour, pattern, fit or finish compared to the product photos can occur. These differences do not make an item defective or incorrect, and they are not grounds for a free return or full refund. Returns for this reason count as a change of mind, and the customer pays the return shipping.

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, or variant, you may return the eligible product in accordance with this Return & Refund Policy and place a new order for the desired product.

Your statutory rights regarding faulty, incorrect, or non-conforming products are not affected by this section.

6. Change-of-Mind Returns

If you purchased the wrong product, ordered the wrong size, or simply no longer want the product, you may return it within our 30-day return period, subject to this policy.

For change-of-mind returns, you are responsible for the direct cost of return shipping unless applicable law provides otherwise.

We strongly recommend using a trackable shipping method and retaining your proof of shipment until your return has been completed.

7. Return Address

Please do not return your order without first contacting us.

Contact our customer service team at:

Email: info@corvani.fr

Our team will provide you with the appropriate return instructions and return address.

Please ensure that you return the product to the address provided by our customer service team. Sending a return to another address may cause delays in processing your return.

8. Order Cancellations

If you wish to cancel your order, please contact us at info@corvani.fr as soon as possible.

We aim to process orders quickly. If your order has not yet entered processing or shipment, we will make reasonable efforts to cancel it.

As an additional service, we generally ask customers to submit cancellation requests within 24 hours of placing the order. However, this 24-hour period does not limit any statutory right of withdrawal or cancellation that you may have under applicable consumer law.

If your order has already been processed or shipped and can no longer be stopped, you may still exercise any applicable right of withdrawal and return the product after delivery in accordance with this policy and applicable law.

9. Statutory Right of Withdrawal

If you are a consumer located in the European Union or another jurisdiction providing a statutory right of withdrawal, you may have the right to withdraw from an online purchase without giving a reason within the statutory withdrawal period.

For consumers in the European Union, this period is generally 14 days from the day on which you, or a third party designated by you other than the carrier, receive the goods.

Our voluntary 30-day return period is intended to provide additional time and does not replace or restrict your statutory right of withdrawal.

Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law, including, for example, certain personalised or made-to-order goods and certain sealed goods where the seal has been broken after delivery.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the purchase. You may contact us at:

info@corvani.fr

10. Contact

If you have any questions about a return, refund, cancellation, damaged product, or incorrect order, please contact us:

Corvani Customer Service
Email: info@corvani.fr

We will be happy to assist you.